Job Posting: Telecommunication Officer

Telecommunication Officer

Date Posted: 08/01/2017
Close Date: Open Until Filled
Salary: Salary depends on qualifications.
Schedule: Rotating Shifts
Reports To: Communication Supervisor

SUMMARY:  Supports the mission of the police department. Handle and direct communications for police, fire.  Responds to 911 calls, operate various telecommunication equipment, serve as a resource to emergency personnel, and prepare required paperwork which includes maintaining files.

ESSENTIAL FUNCTIONS:  TCO’s are required to answer multi-line telephones to include 911 lines, and they must be able to communicate effectively, courteously and clearly in English.  Being bilingual is a plus.  TCO’s simultaneously listen and comprehend both telephone and radio communications.  They receive and record requests for emergency personnel. TCO,s will also log and maintain different types of information that is necessary for the daily operations of public safety.  TCO’s will also operate and monitor multi-channel public safety radios.  They assign and prioritize requests for service of emergency personnel.  They also attend job related training and seminars that might require travel.  TCO’s are sometimes required to attend court and testify in criminal or civil cases.

REQUIRED KNOWLEDGE SKILLS, ABILITY AND TRAINING:  The TCO applicant should be in good standing with TCOLE if he/she holds any licensing or has ever previously held a peace officer license.  In addition, prospective TCO applicant shall:

  • Experience is preferred
  • Be at least 18 YOA
  • A US Citizen
  • Hold a valid class C Texas driver’s license with good standing traffic history
  • Must be of good moral character with stable employment record and no history of conduct that may affect suitability for law enforcement employment
  • Be in good mental health as required by TCOLE (psychological screening required)
  • Be able to type a minimum of 20 words per minute
  • Must have a good working knowledge of computer operations, stressing accuracy and speed
  • Must be able to independently make and carry out decisions under high stress situations and without supervision and while maintaining their composure when handling emotionally charged events
  • Must be able to multitask and capable from going from one task to the other expeditiously
  • Have excellent communications skills, be personable, and have a good sense of humor
  • Free from any class B misdemeanor offense adjudications within the past 10 years
  • Free from any class A misdemeanor or felony adjudications
  • If prior military, hold no less than an honorable discharge
  • If licensed by TCOLE or previously licensed by TCOLE, hold no less than an general discharge
  • If previously licensed by TCOLE, be free from TCOLE mandated license suspensions or revocations

MINIMUM EDUCATION, EXPERIENCE AND CERTIFICATION:  Applicants must be able to obtain their basic telecommunications license within one year of employment.  They also must be able to obtain the needed NLETS/TLETS certifications and maintain them throughout their employment.  Failure to obtain/maintain either will result in termination of employment.  A qualified applicant will have received from an accredited school at least one of the following:

  1. A valid high school diploma or GED
  2. An associate degree
  3. Bachelor degree or higher

PHYSICAL DEMANDS AND WORKING CONDITIONS:  TCO’s must be able to carry, drag, lift, pull/push supplies such as computer paper, computer equipment and radio equipment weighing up to 40 pounds.  Must be able to stoop, squat, kneel, climb and stretch to reach areas of the work site for routine cleaning and inspections.  Must be able to sit/view computer monitors and type for long periods of time and have good hearing at a normal range. TCO’s will be subject to a mandatory pre-employment background investigation, psychological testing, random drug and alcohol testing and post-accident drug and alcohol testing.  TCO’s may be subject to being called in to work with little to no prior notice and could be required to work beyond typical shift hours.

The City of Ingleside provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the City of Ingleside complies with applicable state and local laws governing nondiscrimination in employment in every location in which the City has jurisdiction or oversite. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply: Download an application here, or

Applications may be obtained from and submitted to Anna Kucera, Human Resource, 2671 San Angelo Street, P.O. Drawer 400, Ingleside, TX 78362, telephone 361-776-2517, or email at

Applications will be accepted until the position is filled. Do not send resumes without an application. Resumes submitted without a City of Ingleside application will not be considered.

For More Information: Contact Human Resources Dept. at 361-776-2517.